Social Media Customer Use Policy

When engaging with the City of Pinole on social media you are subject to the Terms of Service of the host site. If you are interested in sending comments or questions to the City via social media, we recommend that you review the host site’s Terms of Service prior to posting.

The City uses social media to communicate with all members of the public and will moderate discussions if needed to ensure that everyone who wants to comment feels welcome and is able to do so. The City of Pinole reserves the right to remove content and comments that contain:

• Profane or obscene language or content;
• Content that promotes or perpetuates discrimination against protected classes;
• Content intended to sexually harass others;
• Content that encourages or promotes illegal activity;
• Spam, or any content that links to external sites which violate the customer use policy;
• Solicitations of commerce, or advertisements, which include promotion or endorsement of a product, service, political candidates, organizations, or an individual;
• Content that violates intellectual property interests of any third party (i.e. copyright or trademark infringement);
• Content that includes sensitive personal identifying information, including, but not limited to, social security numbers, financial account numbers, or driver’s license numbers (for your protection, never post sensitive personal identifying information on social media!);
• Information that may compromise the safety or security of the public, including public systems, and infrastructure;
• Information that may compromise the safety or security of the state, including state employees;
• Threats of violence; or
• Trolling, or posting inflammatory, off-topic, or inappropriate comments or content for the purpose of upsetting other users and provoking an emotional response or disrupting on-topic discussion.

All content posted on official City of Pinole social media pages is public record. Content removed from official City of Pinole social media sites that is archived becomes public record as well. With limited exceptions, such content is therefore not exempt from Public Records Act (PRA) requests.

Disclaimer:

• Content posted by the public on City of Pinole social media pages will not replace statutory, administrative, or other requirements to provide the City of Pinole with required information. If the City of Pinole requires you to provide the city with information in a specific manner, posting it on social media will not necessarily satisfy this requirement.
• The City of Pinole social media posts may include content or hypertext links to information created and maintained by other public or private sources. When viewing content or a link outside of the www.ci.pinole.ca.us domain, users are subject to security and privacy policies of the host website.
• The City of Pinole is not responsible for, nor can it control, content on, or the design of, third-party sites.
• Comments and content posted by the public on the City of Pinole social media channels do not reflect the opinions or position of the City of Pinole.
• The City of Pinole is not responsible for loss of sensitive personal identifying information that is voluntarily provided and posted by the public on the City of Pinole social media sites. It is your responsibility to protect your sensitive information by not posting such information on social media sites designed to be viewed by members of the public.